1. Introduction
Maytana, Inc. (doing business as "Formal") is committed to protecting the privacy of individuals who visit our website, use our products, or otherwise interact with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
By accessing or using the Formal website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
2. Information We Collect
We may collect the following categories of information:
- Website browsing data: IP address, browser type, operating system, referring URLs, pages visited, and interaction timestamps collected automatically when you visit our website.
- Demo and contact requests: Name, email address, company name, job title, and any additional information you provide when requesting a demo or contacting us.
- Newsletter signups: Email address and communication preferences when you subscribe to our updates.
- Job applications: Resume, cover letter, employment history, education, and other information submitted through our careers page.
- Customer data: Account credentials, billing information, usage metrics, and configuration data associated with your use of Formal's products.
- Social media interactions: Information from your public social media profiles when you interact with our accounts or share our content.
3. How We Use Information
We use the information we collect for the following purposes:
- Service delivery: To provide, maintain, and improve our products and services, including deploying and configuring your Formal proxy instances.
- Analytics: To understand how our website and products are used, identify trends, and measure the effectiveness of our content and campaigns.
- Marketing: To send you product updates, newsletters, and promotional materials where you have opted in to receive such communications.
- Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
- Legal and compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and the safety of our users.
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: We engage trusted third-party vendors to perform services on our behalf, such as hosting, analytics, payment processing, and email delivery. These providers are contractually obligated to protect your data.
- Legal compliance: We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.
- Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security audits, and employee training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
7. International Transfers
Formal is based in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses and other transfer mechanisms approved under GDPR and applicable data protection laws.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Portability: Request a machine-readable copy of your data for transfer to another service.
- Consent withdrawal: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.
- Objection: Object to the processing of your personal information for direct marketing or other purposes based on legitimate interests.
To exercise any of these rights, please contact us at privacy@joinformal.com.
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, the purposes for which it is used, and whether it is sold or disclosed to third parties. You may request deletion of your personal information and opt out of any sale of personal data. Formal does not sell personal information. We will not discriminate against you for exercising your CCPA rights.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information as promptly as possible. If you believe we have collected information from a minor, please contact us immediately.
11. Third-Party Services
Our website and services may contain links to third-party websites, plugins, or integrations that are not operated by Formal. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform. Your interactions with third-party services are governed by their own terms and policies.
12. Contact
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Maytana, Inc. (dba Formal)
Email: privacy@joinformal.com